The Graduate Experience

The Graduate Experience




Your MarchingOrder data collection website has been set up based on your survey responses and discussions with your Customer Success Manager. Follow the instructions below and watch the linked videos to customize your MarchingOrder Assistant data collection website. Contact your Customer Success Manager if you have any questions. 

Note: We strongly suggest that all customizations be completed before opening the website for graduate registration. 

Before managing the MarchingOrder site as an administrator, it is important to understand the graduate experience:

Registration Invitation

  1. Graduates will either log in via your school’s student portal (using a single sign-up setup) or receive an email invitation from you via the MarchingOrder communication manager. 
  2. The email will include a link specific to each graduate, leading them to the login page where they can create a password.

Registration Process

  1. After logging in, graduates will click the Register Here button to access the registration form.
  2. Registration forms may include sections for RSVP, ceremony date/time, and preferred name updates.

Name and Pronunciation 

  1. Graduates will see their Official Name on File and can provide a Preferred Name if your form allows it. As an admin, you must review and approve these changes. 
  2. The site will provide computer-generated phonetics for each graduate. Graduates can accept or update these phonetics as needed.
  3. If using the Say It Right feature, graduates can either record their name pronunciation on their computer or mobile device or receive a phone call to record their pronunciation. This helps ensure the accuracy of name pronunciation by MarchingOrder’s professional name readers or your live name reader.

Photos and Messages 

  1. If your registration form includes options for photos or messages for a virtual ceremony or pre-ceremony slideshow, graduates will upload these as part of the registration process.
  2. The requirements for these sections are listed to guide graduates in submitting appropriate and professional content. 
  3. Similar to the Preferred Name section, as an admin you must review and approve the photos and messages provided by graduates to ensure they meet the required standards suitable for the ceremony. 

Friends and Family

  1. Graduates can share graduation details with Family and Friends directly from their registration form by providing an email address for each person they want to share the details with. Upon submitting the registration form, the guests will receive an email that you as an admin have customized in the communication manager. 
  2. The Friends and Family question is automatically included in your registration form. If you prefer not to include this section, it must be removed before uploading graduates. 
  3. To view more information on how to utilize the Friends and Family section visit this Friends & Family training page.  

Guest Tickets 

  1. If utilizing the MarchingOrder guest ticketing system, graduates will select the number of guest tickets they need from a dropdown menu based on your allotted ticket amount. This helps manage venue capacity and allows you to distribute any additional tickets if not all are claimed within the first allotment period.

Form Submission 

  1. Graduates must fill out all required fields (marked with an asterisk) to submit the registration form.  After submission, they will be directed to a confirmation page where you can include important information and action items.

Post Submission 

  1. Graduates will receive a confirmation email that may include additional details about the ceremony. 
  2. During the registration period, graduates can log back in to make changes to their form. After the registration period closes, no further edits can be made. 

Guest Tickets and GradPasses 

  1. If using e-tickets or GradPasses, graduates can download these from the registration complete page. They can email or print their tickets, or manage them on the graduate home page. GradPasses will be accessible in the same location whenever you make them available. 

Ensure that all instructions and options are communicated to graduates to ensure a smooth and efficient registration process.