MOD Troubleshooting
Exporting Procession Logs
Log files are useful post-ceremony for viewing reports of who crossed the stage, and for delivery to photographers for cross referencing images to graduate data. Save your data from the MarchingOrder Director software to plan for future ceremonies. ...
Installing Fonts
If during the display approval process, you submitted special font files to MarchingOrder for use on your display, but you aren't seeing them on your software, your computer may not have all fonts pre-installed. The default font for the MarchingOrder ...
Issues Running Dual Line Software
Dual Line Software Not Working Disable security settings on the school computer. Allow permission for the app to run when prompted. Ensure .NET Framework is installed. This must be installed on all computers that will be used to display your dual ...
Issues Running the Director Software
Graduate Queue in MarchingOrder Director is Skipping Graduates Clear the queue and restart scanning. This issue often occurs after an unrecognized barcode/QR code is scanned (e.g., a photographer’s QR code). Note: This commonly occurs with single ...
Scanner Issues
Unplug and reconnect the scanner to restart it. If restarting the scanner doesn’t work, plug the QR scanner directly into the computer. If the scanner requires hitting enter and down to cue a grad, reset it with the scanner programming guide. It is ...
Extended Display Issues
Only Black/Green Screen Visible Instead of Lower Third Right-click on the desktop and select display settings. Select Display 2. Set "Scale and layout" to 100% (not 125%). Distorted Lower Third Right-click on the desktop and select display settings. ...
Audio Issues
Audio Cutting Off If your audio is being cut off either at the beginning or end of the name recording, please try the following: Restart your computer. Ensure no other software is running in the background such as antivirus, firewalls, etc. Verify ...
Guidelines for All Ceremonies: Troubleshooting Checklist
If you are having issues Identifying the issue you're running into, review the following: Make sure your ceremony display laptops are set up and tested according to the Ceremony Rehearsal Checklist. Make sure your laptops are set to allow ...