Troubleshooting the MarchingOrder Ticket Scan App
If you are having issues with your Ticket Scan App, there are a few things to look out for:
- GradPass event IDs include the ceremony ID number plus the letters “GP”.
- Confirm that your ticket scanning devices are logged into the app using the appropriate event ID and try again.
- Ensure you have the newest version of the app installed - delete the app and reinstall.
If your issue is not listed here, please contact your Customer Success Manager immediately for assistance.