Audio Cutting Off
If your audio is being cut off either at the beginning or end of the name recording, please try the following:
- Restart your computer.
- Ensure no other software is running in the background such as antivirus, firewalls, etc.
- Verify that Windows Media Player is set as the default media player:
- Go to Start > Settings > Apps > Default Apps.
- If Windows Media Player is not set as the default media player, make it so, then restart the software.
- Ensure audio output is set to be from the headphone jack (not another output).
- Plug scanners directly into the computer. If this resolves the issue, verify the USB extender is getting power. (See Scanner Issues section below for more)
- Check that the CAT6 cables are securely connected and have not been damaged.
- If the problem persists and cannot be replicated on another computer, it is not likely a MarchingOrder Director software issue. Keep troubleshooting your AV system.
Popping Noise in Audio
- Access sound settings and disable HDMI sound input.
- Ensure audio output is from the headphone jack only:
- Right-click the Start button, select Control Panel > Hardware and Sound > Sound.
- Double-click your default output, select the Levels tab, and mute or set HDMI sound to zero.
- Make sure any other audio sources (like on stage microphones or other connected computers) are set to the appropriate levels.